Cancellation & Refund Policy

1.Summary

Bookings are paid in full at the time of booking. Cancel more than 24 hours before your check-in date and you get a full refund. Cancel within 24 hours, or do not turn up, and one night's tariff is retained; the rest is refunded.

2.How to cancel

Email [email protected] from the address you booked with, quoting your booking reference and the name on the booking, or call us on +91 95822 55544.

The cancellation takes effect when we receive it, not when you decide. We send a written cancellation acknowledgement within one business day — keep it, as it is your proof of the time of cancellation.

3.Cancellation charges in detail

The 24-hour window is measured against the check-in time on your arrival date, which is 12:00 noon.

• More than 24 hours before check-in — cancelled free of charge, full refund of everything you paid.
• Within 24 hours of check-in — one night's tariff plus applicable tax is retained; any remaining nights are refunded.
• A one-night booking cancelled within 24 hours — the tariff is retained in full, so there is no refund.
• Date changes — treated as a cancellation and a fresh booking at the tariff then applicable, unless we agree otherwise in writing. Ask us first; we will help where we can.

4.No-show

If you do not arrive and have not cancelled, we hold the room for the first night and retain one night's tariff. The remainder of a multi-night booking is refunded, and the rest of the booking is released — we cannot hold the room for later nights.

5.Early departure and unused nights

If you check out before your booked departure date, the nights you do not use are not refundable, because the room was held and taken out of sale for you.

Where an early departure is caused by something that is our fault, tell us before you leave and we will consider a fair refund for the unused nights.

6.If we cancel or change your booking

If we cannot provide the room you booked, we will move you to a room of the same or better standard at no extra cost, or arrange comparable accommodation nearby, or cancel and refund you in full — at your choice where circumstances allow. Where we cancel, you are never charged a cancellation fee.

7.Duplicate, failed and incorrect payments

These are always refunded in full, whatever the cancellation window:

• Duplicate payment — you were charged more than once for the same booking. The extra charge is refunded in full.
• Failed or incomplete transaction — money left your account but no booking was confirmed. Refunded in full.
• Incorrect amount — you were charged more than the tariff shown when you booked. The difference is refunded.
• Charge after cancellation — refunded in full.

8.Refund method and timeline

Refunds are always made to the original payment method. We cannot refund to a different card, account or UPI ID, and we do not refund in cash.

9.Chargebacks

If you think a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute. If a chargeback is raised we will provide the booking and payment records our payment partner requests.

10.Bookings through travel platforms

If you booked through an online travel agency or another platform, that platform's cancellation terms apply and the refund must be requested through them, because they took the payment. Where their terms are stricter than ours, theirs apply.

11.Contact

Orvia Stays Private Limited — +91 95822 55544 — [email protected] — House No. 1801, Dundahera, Near Yadav Hospital, Industrial Complex Dundahera, Gurgaon 122016, Haryana, India.