Booking Terms & Conditions

1.Who we are

Laorvia is a brand of Orvia Stays Private Limited, a Private Limited Company registered in India (CIN U55101HR2025PTC137902) at House No. 1801, Dundahera, Near Yadav Hospital, Industrial Complex Dundahera, Gurgaon 122016, Haryana, India ("we", "us", "our").

"You" or "Guest" means the person making the booking and everyone staying under it. "Property" means the hotel or stay you have booked. "Tariff" means the room rate for your stay.

2.Scope

These terms apply to every booking made through this website, by email, by phone or in person at a Property. Where a booking is made through a travel agency or online travel platform, that platform's booking conditions also apply; where the two conflict on cancellation, the stricter applies.

3.Bookings, payment and confirmation

Bookings are confirmed on full prepayment. The entire tariff for your stay is payable online at the time of booking. Nothing further is due at the Property except extras you choose to buy during your stay.

Your booking is confirmed only when payment has succeeded and we have sent you a written confirmation. A reservation held without payment is an enquiry, not a confirmed booking, and the room is not blocked for you.

Payments are processed by RBI-authorised payment aggregators. We do not store your full card number, CVV or UPI credentials.

4.Tariffs and taxes

Tariffs are quoted in Indian Rupees, per room per night, and are exclusive of GST and any other applicable government levy unless stated otherwise. The tax rate applied is the rate in force on the date of your stay.

Tariffs vary by date, availability and length of stay. The tariff shown at the time you book is the tariff that applies to your booking; a later change in our published rates does not entitle you to a refund of the difference, and does not increase what you owe.

5.Check-in and check-out

Photo ID is checked at the time of check-in — see the next section.

6.Mandatory identification

Indian law requires every guest to present a valid government-issued photo ID at check-in. We accept Aadhaar, passport, driving licence or voter ID. PAN cards are not accepted as proof of address.

Foreign nationals must present a passport and valid visa, and we are required to report their stay to the authorities in Form C.

We may refuse check-in, without refund, if valid ID is not produced. A guest's name on the ID must match the booking.

7.Occupancy, children and extra beds

Each room has a maximum occupancy stated at the time of booking, and we cannot exceed it for safety and licensing reasons. Guests beyond the booked occupancy may be refused, or accommodated at an additional charge where the room permits.

Children may stay in an existing bed without charge up to the age stated for the Property. Extra beds and mattresses are subject to availability and chargeable.

8.House rules and conduct

We ask guests to respect the Property, its staff and other guests. We may refuse service, or require a guest to leave without refund, in cases of:

• smoking in a non-smoking room, or anywhere smoking is prohibited
• possession or use of illegal substances, or any unlawful activity
• behaviour that endangers, harasses or materially disturbs staff or other guests
• damage to the Property, or removal of its property
• bringing pets where the Property does not permit them
• parties or gatherings in a guest room without our prior agreement

9.Damage, loss and your belongings

You are responsible for damage to the room, its contents or the Property caused by you or anyone in your party, and we may recover the reasonable cost of repair or replacement.

Please use the in-room safe or the reception safe for valuables. Except where loss or damage is caused by our own negligence, we are not liable for cash, jewellery, electronics or other valuables left unattended in a room or public area, or for items left behind after check-out.

10.Cancellation and refunds

Cancellations, no-shows, early departures and refund timelines are governed by our Cancellation & Refund Policy, which forms part of these terms.

11.If we have to change or cancel your booking

Very occasionally a room becomes unavailable through no fault of yours — damage, a maintenance failure, overbooking or an event beyond our control. In that case we will either move you to a room of the same or better standard at no extra cost, arrange comparable accommodation nearby, or cancel and refund you in full, at your choice where circumstances allow.

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disaster, epidemic, civil unrest, strike, failure of power or water supply, or any act or order of government.

12.Limitation of liability

To the fullest extent permitted by law, our total liability in connection with a booking will not exceed the amount you actually paid us for that booking. We are not liable for indirect or consequential loss, including loss of enjoyment, missed travel connections or business loss.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence.

13.Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Gurgaon have exclusive jurisdiction over any dispute, subject to the parties first attempting in good faith to resolve it directly.

14.Business details and contact

Laorvia is a brand of Orvia Stays Private Limited.