Booking Confirmation & Service Delivery

1.No physical shipment

Laorvia provides hotel accommodation. There are no physical goods, so no shipping, courier or delivery charges apply and no consignment is dispatched. What you buy is a stay, delivered at the property on your arrival date.

2.What you receive when you book

• A booking confirmation by email, with your booking reference, the property address, your stay dates, room type, occupancy and the total paid.
• A GST invoice for the amount paid, by email or at the property on check-out.
• Directions and check-in details for the property.
• Everything is delivered electronically to the email address on the booking. We never send payment links or confirmations by SMS or WhatsApp alone.

3.Delivery timelines

• Confirmation email — within 15 minutes of a successful payment, usually immediately.
• If a payment needs manual verification — confirmation within one business day.
• GST invoice — with the confirmation, or at check-out where the final amount can change.

4.Delivery of the stay itself

Your stay is "delivered" when you check in at the property on your arrival date. Check-in is from 12:00 noon and check-out is by 11:00. Valid government photo ID is required at check-in, as described in our Booking Terms & Conditions.

5.If you do not receive your confirmation

Check your spam folder first. If it is not there, email [email protected] with the name on the booking and the payment reference, and we will resend it immediately.

If you have paid and we cannot confirm a booking, you are refunded in full under our Cancellation & Refund Policy.

6.Where we operate

Laorvia properties are in India, starting in Gurgaon. Bookings can be made from anywhere. Tariffs are shown in Indian Rupees and are exclusive of GST.

7.Contact

Orvia Stays Private Limited — +91 95822 55544 — [email protected] — House No. 1801, Dundahera, Near Yadav Hospital, Industrial Complex Dundahera, Gurgaon 122016, Haryana, India.